Support

Get help with Rooman

Raise a support request and we will route it to the right team. You will get a reference number straight away to quote in any follow-up. Common questions are answered further down this page — it is worth a look first.

Email us

info@rooman.net

Good for anything with an attachment, or if you cannot reach the form.

Call us

+91 80 6945 1000

Visit us

Rooman Technologies Pvt. Ltd.Bengaluru, KarnatakaIndia

What we can help with

Picking the closest category on the form gets your request to the right team first time, which is usually the difference between a same-day answer and a handover.

Sign-in and account access

Forgotten passwords, locked accounts, and users who need their role or centre changed. Most of this your own institute administrator can fix faster than we can.

Courses, batches and certificates

Questions about a program you have enrolled in, a batch schedule, attendance, assessment results or a certificate that has not arrived.

Fees, invoices and payments

Fee receipts, instalment schedules, an invoice that looks wrong, or a payment that left your account but has not shown up against your record.

Using the ERP and CRM

How to do something in Rooman One, a feature that is not behaving as expected, imports, reports, or a bug you want to report.

Privacy and data requests

Access, correction or erasure of your personal data, and grievances about how it has been handled.

Something is down

If the platform is unreachable or erroring for everyone at your centre, say so in the subject line — outage reports are triaged ahead of the queue.

Raise a support request

Everything marked with an asterisk is required. The more specific you are — what you did, what you expected, what happened — the faster this gets resolved.

0/5000

Looking for pricing or a product demo instead? Use the enquiry form — it reaches the sales team directly.

Frequently asked questions

How do I contact Rooman Technologies support?
Submit the support form on this page, or email info@rooman.net. The form is the faster route because it captures the category and context needed to route your request, and it gives you a reference number to quote in any follow-up.
I forgot my Rooman One password. What do I do?
Use the "Forgot password" link on the sign-in page to get a reset link by email. If the email address on your account is out of date or you never receive the link, your institute administrator can reset it for you, or you can raise a support request under the "Account access or login" category.
How long does it take to get a reply?
Requests are worked in the order received, with outages and account-lockout issues triaged first. You receive a reference number immediately on submission; that confirms the request was logged, and it is the number to quote if you need to chase it.
My data is in Rooman One because my institute put it there. Who do I ask to correct it?
Your institute, not Rooman. When an institute licenses Rooman One, it decides what is stored about its students and staff and Rooman only processes it on that institute's instructions, so we cannot change their records on your request. If you are not sure who to approach, ask us and we will point you to the right institute.
How do I request a copy of the personal data Rooman holds about me?
Email info@rooman.net or submit this form under the "Privacy or data request" category. We verify your identity before acting — acting on an unverified request would itself be a data breach — and respond within 30 days. Your rights under the DPDP Act 2023 and how to use them are set out in the Rooman privacy policy.
Can I get a refund for a course I enrolled in?
Refunds are governed by the refund policy published for your specific program, which is provided at enrolment and forms part of your enrolment contract. It differs between self-paid and scheme-funded programs. If you cannot find yours, raise a support request under "Fees, invoices and payments" and we will send it to you.
How do I report a security vulnerability?
Email info@rooman.net with the details rather than exploiting or publicising the issue. Rooman will not pursue a good-faith researcher who reports privately and does not access or retain other people’s data.
I want a demo or pricing for my institute. Is this the right form?
Use the course and platform enquiry form instead — it reaches the sales and counselling team directly and asks the questions they need to prepare a walkthrough. This support form is for people who already use Rooman.

Still stuck? Raise a support request and we will take it from there.