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These terms are a binding agreement between you and Rooman Technologies Pvt. Ltd. ("Rooman", "we", "us"). They govern your use of this website, the Rooman One platform, and enrolment in Rooman training programs. By using any of these you accept these terms; if you do not accept them, please do not use the services.
Not every section applies to everyone. In short:
Where you have signed a separate written agreement with Rooman — a subscription order form, a franchise agreement or an enrolment contract — that agreement prevails over these terms to the extent the two conflict.
You may use the services for their intended, lawful purpose. You must not:
We may suspend access immediately where we reasonably believe this section has been breached and the breach threatens the security, legality or availability of the service for others. We will tell you why, and restore access if the matter is resolved.
Reporting a security issue. If you find a vulnerability, please report it to info@rooman.net rather than exploiting or publicising it. We will not pursue a good-faith researcher who reports privately and does not access or retain other people's data.
Accounts on Rooman One are issued to a named individual and are not to be shared. You are responsible for keeping your password confidential and for activity carried out under your account. Tell us promptly at info@rooman.net if you believe your credentials have been compromised.
Where an institute administers accounts for its staff and students, that institute controls who is given access and at what level, and is responsible for revoking access when someone leaves. You must give accurate account information and keep it current.
Access to Rooman One is licensed on a subscription. The scope — number of centres, users and modules — the price, the billing cycle and the term are set out in your order form or subscription agreement; this section covers what is common to all of them.
Subscription fees already paid for a period are non-refundable except where Rooman terminates without cause, or where the law requires a refund.
We work to keep Rooman One available and performing well, but we do not guarantee uninterrupted service. Planned maintenance is scheduled outside peak hours where practical and announced in advance where it will cause a noticeable interruption. Unplanned downtime, third-party provider failures and force majeure events do happen.
No numeric uptime commitment is made in these general terms. If your institute requires a specific availability target, support response time or remedy, that belongs in a service level agreement negotiated as part of your subscription — ask for one rather than relying on this page.
Support requests should be raised through our support page, which routes them to the right team and gives you a reference to quote.
We improve the platform continuously and may add, change or retire features. We will not materially reduce the core functionality you are paying for during a paid term without notice, and where a feature you rely on is being retired we will give reasonable warning and, where possible, a migration path.
All data your institute enters into or generates on Rooman One — student records, enquiries, employee records, fee and attendance data, uploaded documents — remains yours. Rooman claims no ownership of it. We process it only to provide the service to you, in line with our Privacy Policy, where Rooman acts as your processor and you as the data fiduciary.
You grant us only the limited licence needed to host, back up, transmit and display that data in order to operate the service for you. We do not use your data to build or train products for other customers.
On termination you may request an export of your data in a machine-readable format, within the period stated in your agreement. After that period, and subject to any retention obligation imposed on us by law, we will delete it from live systems; encrypted backups cycle out on their own schedule. Request your export before you terminate rather than after — this is the single most common source of avoidable loss.
The Rooman One software, its interface, documentation, the Rooman name and logo and the course curricula and materials are owned by Rooman or its licensors. Nothing in these terms transfers any of it to you. Course materials provided during a program are for your personal learning and may not be copied, redistributed or used to deliver training to others.
Each party will keep the other's non-public information confidential, use it only for the purposes of this agreement, and protect it with at least reasonable care. This does not apply to information that is public through no breach, was already lawfully known, or must be disclosed by law — in which case the disclosing party will be told where it is lawful to do so.
If you send us suggestions for improving the product, we may use them without obligation or payment. This covers product feedback only — it does not give us any right over your data.
Submitting an enquiry is not an admission. Enrolment is confirmed only when Rooman accepts your application, you meet any eligibility criteria for the program, and the applicable fee or first instalment is paid.
Course fees, instalment schedules, and what the fee includes are as stated for your program at the time you enrol. Fees are exclusive of applicable taxes unless the published fee says otherwise. Payments are collected through our payment gateway; Rooman does not store your card details.
Refunds are governed by the refund policy published for your specific program, which is provided to you at enrolment and forms part of your enrolment contract. We deliberately do not state a single refund window on this page, because it genuinely differs between self-paid and scheme-funded programs and a single number here would be wrong for one of them. In general:
If you cannot find the refund policy for your program, ask through the support page and we will send it to you.
Certificates are awarded on merit. Meeting the attendance requirement and passing the assessment for your program are conditions of certification, and paying the fee alone does not entitle you to a certificate. Where a certification is awarded by a third-party body or under a government scheme, that body sets its own criteria and issues its own credential; Rooman prepares and presents you for it but does not control its outcome.
We make no guarantee of employment. Placement assistance, where a program includes it, means preparation, referral and access to hiring partners — it is not a promise of a job, an interview or a particular salary. Treat any claim to the contrary, from any training provider, with suspicion.
We expect learners to behave respectfully towards trainers, staff and other learners, to follow centre rules and safety instructions, and to use lab equipment and software licences properly. Plagiarism, impersonation in an assessment, or harassment of any kind may result in removal from the program without refund, and in withdrawal of a certification already issued on the strength of a dishonest assessment.
The platform integrates third-party services — payment gateways, WhatsApp, SMS and email providers, cloud hosting, and certification portals — and this site links to external websites. Those services operate under their own terms and privacy policies, and we do not control them. Your use of an integrated service through Rooman One is also subject to that provider's terms, and we are not responsible for the content or practices of a site we link to.
We provide the services with reasonable skill and care. Beyond that, and to the extent the law allows, the services are provided "as is": we do not warrant that they will be uninterrupted, error-free, or that they will meet a requirement we have not specifically agreed in writing.
To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, loss of business, anticipated savings, or loss of goodwill. Our total aggregate liability arising out of or in connection with these terms is limited to the total fees you paid to Rooman in the twelve months immediately before the event giving rise to the claim.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
You agree to indemnify Rooman against claims arising from your breach of section 2, from content you upload, or from your processing of other people's personal data on the platform without a lawful basis.
We may suspend or terminate access where these terms are materially breached and the breach is not remedied after notice, where required by law, or immediately where continued access presents a security or legal risk to Rooman or to other users. You may stop using the services at any time; a learner withdrawing from a program should follow the withdrawal process in their enrolment contract, and an institute should follow the notice provisions in its agreement. Sections covering data ownership, confidentiality, intellectual property, liability and governing law survive termination.
These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising out of them, subject to any different dispute-resolution mechanism agreed in a signed agreement between us.
Before starting formal proceedings, please raise the matter with us through the support page so we have a chance to resolve it. Most disputes are a misunderstanding that a conversation settles faster than a court will.
We may update these terms as the platform, our programs or the law change. The "last updated" date at the top reflects the current version, and we will give notice of a material change before it takes effect. If a provision is found unenforceable, the rest remains in force. Our not enforcing a right on one occasion does not waive it.
Questions about these terms, or formal notice under them, should go to:
For anything operational — a login problem, a fee query, a certificate — the support page will get you an answer faster. For privacy matters specifically, see the grievance contact in our Privacy Policy.